VitalPBX Communicator
An advanced windows softphone for call center which integrates presence, video call, BLF, etc.
Features
Presence
VitalPBX Communicator includes 'Presence', by monitoring the contact status. It is also possible to associate a manual presence status.
Phone Features
We have included all the features that a Softphone should have to operate in a Call Center. Among which we can mention: Hold, Transfer, Conference, Auto Answer, Do Not Disturb, Call Recording and Multiple Accounts.
Call Center
We have integrated Call Center functions such as LogIn, LogOut, Pause, UnPause. In the case of pauses, it is possible to declare them with a cause, eg: Restroom, Lunch, Break, etc. Very useful to obtain later in reports.
Protocols Support
SIP (Session Initiation Protocol). RTP (Real-time Transport Protocol). SDP (Session Description Protocol). TCP (Transmission Control Protocol) /UDP (User Datagram Protocol). STUN (Session Traversal Utilities for NAT).
End User Features
Support of all kinds of Internet connections. Multiline support. Multiple sip accounts registration. Multi-party voice conference. SIP Registrar support (compatibility with most of SIP servers including Asterisk). Works under firewall. IM interface.
Others
NAT (Network Address Translation) support. Encryption on the basis of sRTP, DLS, and DTLS. DTMF (Dual Tone Multi Frequency) support. SIP Authentication. Codecs management. Log file on/off setting.
Phone Features
- 5 Concurrent Calls.
- Multiple Accounts.
- Conference.
- Blind Transfer/Attended Transfer.
- Do not disturb (DND).
- 50 BLF (Hints)/Speed Dialing Key.
- Auto Answer.
- Video Call.
Call Center
- LogIn/LogOut.
- Pause/UnPause.
- Record Call.
- PickUp Group.
Security
- Protected Account Configuration.
- Protected Access Settings.
- Protected Database.
- Password Access.
| Features List | ||||
|---|---|---|---|---|
|
Multiple Accounts
|
|
|||
|
Video Calls
|
|
|||
|
Hold |
|
|||
|
Transfer |
|
|||
|
Conference
|
|
|||
|
52 BLF (Hints)/Speed Dialing Key
|
52 BLF
|
|||
|
Presence |
10 Presence Status
|
|||
|
Call Center LogIn/LogOut
|
|
|||
|
Call Center Pause
|
|
|||
|
Record Call
|
|
|||
|
Auto Answer
|
|
|||
|
Do not disturb (DND)
|
|
|||
|
Check Voicemail Button
|
|
|||
|
Address Book
|
|
|||
|
Call Logs
|
|
|||
|
STUN
|
|
|||
|
Outbound Proxy
|
|
|||
|
Voice Activity Detection
|
|
|||
|
Acoustic Echo Cancellation
|
|
|||
|
Configurable Ringtones
|
|
|||
|
Voicemail Support (Message Waiting Indicator)
|
|
|||
|
Custom Skin
|
|
|||
|
Codecs
|
|
|||
Some images
