Support Information
How can we help you today?
Forum
Get additional support and connect with other users through our forum channel. Share your experiences, tips, and solutions. Join the community.
FAQ
Get answers fast with our FAQ channel. Solve common problems, learn how-to’s, and optimize your product use.
Wiki
Check out our wiki for additional support! Find solutions quickly and easily, with helpful guides and tutorials available 24/7.
YouTube
Get the most out of our support experience. Subscribe to our YouTube channel for helpful tutorials and troubleshooting guides.
Do you have a license? Open a Support Ticket
By taking advantage of our support system, you’ll gain access to a team of experts who can help you solve technical issues quickly and efficiently.
With a license, you’ll receive priority assistance and personalized attention, ensuring that your questions and concerns are addressed promptly.
Whether you’re new to our products or an experienced user, our support team is here to help you get the most out of your investment.
Professional Support Packages
A powerful team at your service
Opting for a professional support package offers a range of benefits that can help ensure your issues are resolved quickly and efficiently.
With access to dedicated support staff, you’ll receive personalized assistance tailored to your specific needs.
In addition, our support packages include priority response times, support hours, and more comprehensive support resources to help you get the most out of your products or services.
Support Hours
9:00 a.m. to 6:00 p.m. CST, Monday through Friday, excluding major US holidays.
Service Levels
Level 1
Critical: Production down emergency, Phones Down, All communication down.
Response Time = Within 4 Business Hours
Level 2
Moderate: Single employee unable to function.
Response Time = Within 8 Business Hours
Level 3
Normal: Basic configuration concerns that impact productivity but do not prohibit communication.
Response Time = Within 3 Business Days
Remote Access
We use Zoom or Anydesk for our primary remote access. If needed, access SSH through port 22 or a similar port.