Allow using sendmail as the default e-mail provider.
Delay for queued jobs.
Import feature.
Multi-tenant issues.
Licensing expiration check.
Cache performance.
Licensing validation.
Periodically delete records from the failed_jobs table.
Account code on Outgoing Calls reports.
Shift Filter.
PDF Exportation.
Pauses summary report.
Pagination to some reports.
GUI permissions.
Agents synchronization.
Destination field on outbound calls.
Invalid URLs.
Date of the first event and date of the last event in the report Call by agent.
Export agent pauses.
Agent productivity.
Scheduled reports do not work.
Service restarts unexpectedly.
Datetime format.
User password reset (using php artisan command user:reset-pwd {username}).
Issue where some reports only displayed the current day in the dates.
Issue with invalid dates in the agent pauses report.
Issues related to traffic report queries.
French language.
Statistical for lost calls on report Summary.
Change queries to 2 stored procedures .
Export report to generate PDF, XLS & CSV.
Fix recording player.
Fix license validation.
API returns data sorted in Outgoing Calls Details.
Add time limit to reports that required it.
Total calls offered in dashboard
Added the summary of missed calls in the summary view and in the report
RTL support for Reports in PDF and emails scheduled
Reports Scheduled in PDF with Charts
All reports are now generated by the backend
Show informations related to the Disconnection Causes in Summary
Delete or add super admin user
Hebrew language is displayed in reports
Report Agent - Availability show incoming holdtime
The reports didn't show the queues names
The reports didn't show the extensions names
It was impossible to export excel reports
A new module is now available to report the status of the scheduled reports.
The "ENTERQUE" event shows the queue name.
The cache is now handled via the database.
The results from the report "By Queue" are sorted by Queue.
Some reports showed duplicated records.
It was impossible to download CSV and XLSX reports in some circumstances.
Implemented callback detection via outgoing call analysis
Bundled wkhtmltopdf binary files for PDF generation
Switched PDF generation to use system binaries
Chunked scheduled report jobs to prevent DB locking
Switched to PHP-driven prepared statements for better memory management under high-load queries.
Outgoing call charts now include Answered and Unanswered call data, giving you better visibility into call outcomes and team performance.
Added automatic daily cache cleanup to ensure reports always use the latest templates.
Exporting large reports to CSV or XLSX is now significantly faster and more reliable thanks to a new optimized export process.
Charts and tables in PDF reports now display more clearly, with improved formatting, responsiveness, and text wrapping for easier reading.
Charts exported to PDF now maintain better visual quality and consistency.
Improved cleanup of temporary files during PDF export generation.
Fixed an issue that could cause errors when rendering email templates for scheduled reports.
Resolved formatting issues in PDF tables and charts to ensure reports display correctly.
Fixed a problem where filters and sorting selections were not included when exporting reports.
Fixed an issue where scheduled reports could occasionally be sent more than once.
Add new detail fields in the Direct Incoming Calls report: Caller ID, DID, and Call Type
Add answered and unanswered call totals in the Direct Incoming Calls report (table and charts)
Fixed outgoing call percentages so all non-answered calls, such as busy and failed calls, are included as unanswered for each extension
Fixed inconsistencies in direct call reports to ensure only valid direct calls are included
Corrected agent session time calculations to avoid inaccurate or future timestamps