VitalPBX Refund Policy

Software Downloads and License Refund Policy

This policy outlines the terms and conditions for refunds related to VitalPBX software downloads and licenses.

1. Software Downloads

• All software downloads must be tested using the free trial version before purchase.
• Due to the nature of digital products, refunds for downloaded software are not provided once the license key has been issued and activated.
• If you have not activated your license key, you may request a refund within 7 days of purchase.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Technical incompatibility that our support team cannot resolve
• License key delivery failure
• Duplicate purchase (proof required)
• Incorrect product purchase (before activation)

3. Non-Refundable Items

• Activated software licenses
• Custom development services
• Support services already rendered
• Add-on modules after installation

4. Refund Process

To request a refund:

1. Contact our sales team within 7 days of purchase
2. Provide order number and reason for refund
3. Allow up to 5 business days for review
4. If approved, refund will be processed to original payment method

5. Additional Terms

• Processing fees may be deducted from refund amount
• All refunds are issued in the original currency of purchase
• Approved refunds typically process within 5-10 business days

6. Contact Information

For refund requests or questions about this policy, please contact our support team:

• Email: sales@vitalpbx.com
• Submit your request through our website chat.

We reserve the right to modify this refund policy at any time without prior notice. The current version will always be available on our website.