Innovative SMS Integration for VitalPBX 4 And Your Business

The world of communication is changing at a rapid speed, and organizations must adapt to remain competitive. One such development is the integration of SMS features into VitalPBX. This innovative new feature will assist businesses in streamlining their communication procedures and improving the client experience.

Why Integrate SMS into VitalPBX PBX software?

SMS integration into VitalPBX offers several benefits for businesses, including:

1. Improved Customer Experience. SMS integration allows businesses to communicate with their customers via a channel that is convenient for both parties; this enhances the overall customer experience and helps build customer loyalty.
2. Streamlined Communication. With SMS integrated into VitalPBX, businesses can send and receive text messages without switching between different systems; this improves efficiency and reduces the risk of communication breakdowns.
3. Increased Productivity. By integrating SMS with VitalPBX, businesses can automate tasks like appointment reminders and confirmations; this frees up employees’ time to focus on other tasks

How to install it?

Installing this add-on is a simple procedure that requires a few simple steps.

1. First, the user needs to access the add-ons module.
2. Next, you must click the “Check Online” button to refresh the available add-ons list.
3. Finally, you must find the add-on in the list and hit the install button.

What are the licensing requirements?

You should remember this add-on is only accessible with VitalPBX subscriptions; you cannot acquire a single license for this add-on.

In short, only those with the Enterprise, Call Center, or Carrier Plus subscriptions would have access to this module.

What are the available SMS Providers?

We currently work with the following list of vendors for the SMS feature.

• Bandwidth
• BulkVS
• Commio
• DIDWW
• Quest Blue
• Skyetel
• Telnyx
• Twilio
• VoIP.MS
• Vonage (Nexmo)
• Voxtelesys

We expect to include additional suppliers in future releases.

Can we integrate this with third-party applications?

In fact, this add-on introduces new API endpoints to make it easier to send SMS from external applications. You can find the documentation at this link.

What are the modules added to this add-on?

The SMS add-on adds three new modules, which are:

1. Messaging Providers. In this module, you must configure the required credentials to connect your PBX with the selected provider.
2. Messaging Notifications. The notifications module will allow you to create pre-defined messages that later you can use as destinations in your IVRs, Ring Groups, Queues, etc.
3. Messaging Logs. Finally, the logs add-on will help you monitor the messages sent and received on your PBX. It has a column to verify the status of each SMS.

Conclusion

In conclusion, The SMS integration on VitalPBX is a game-changer for businesses looking to improve their communication processes and enhance the customer experience. Businesses using this add-on will streamline their communication processes, increase productivity, and provide their customers with a better overall experience.