Why System Management Matters in VitalPBX

A well-maintained system management server is the backbone of any efficient VoIP solution.
It directly impacts:

• Performance: Reduces lag and call drops.
• Security: Keeps vulnerabilities at bay.
• Scalability: Handles growing organizational needs.
• Redundancy: Supports high availability setups to prevent downtime.

1. Enable High Availability for Failover Protection

VitalPBX supports High Availability (HA) clusters using Corosync and Pacemaker.
This ensures automatic failover if one server fails, maintaining uninterrupted service.

Steps to set up HA:

• Use two servers with synchronized configurations.
• Set up Corosync, Pacemaker, and lsyncd.
• Configure firewall and floating IPs for seamless switching.

🔗 View the Full High Availability Guide

2. Monitor Real-Time Activity with Sonata Switchboard

The Sonata Switchboard add-on offers a visual interface for real-time PBX activity monitoring, including:

• Extensions and queues
• Conferences and parked calls
• Trunk status and call counters

With role-based permissions, users access only what they need.

3. Automate Reporting with Sonata Stats

Use Sonata Stats to build and schedule reports on agent activity, call traffic, and queue metrics.
Automating reports helps you monitor KPIs and make informed decisions.

4. Centralize Recordings with Sonata Recordings

The Sonata Recordings add-on centralizes call recordings with advanced features:

• Role-based access (Agent, Supervisor, Admin)
• Categorization using flags
• Team-based segmentation

5. Upgrade to WebRTC with VitXi

VitXi WebRTC allows remote management and communications via browser. Features include:

• Audio/video calls
• Chat, file and image sharing
• Call recordings viewer
• Secure HTTPS access

6. Optimize Configuration Using Admin Tools

VitalPBX’s built-in tools help streamline server management:

• Task Manager: Automate cron jobs
• System Monitoring: Disk alerts, intrusion detection
• User Profiles & Roles: Manage access control

Conclusion

Enhancing your system management server in VitalPBX is key to delivering a resilient, high-performance, and scalable PBX platform.
These practices ensure long-term efficiency and reliability for your organization.