| Feature | Community | Enterprise | Call Center | Multi-Tenant | VitalPBX One |
|---|---|---|---|---|---|
| Core Features | |||||
| Minimum Extensions | 12 | Server Capacity | Server Capacity | Server Capacity | 25 Annual / 125 Monthly |
| Maximum Extensions | 12 | 5000 | 5000 | 5000 | 5000 |
| Concurrent Calls | Server Capacity | Server Capacity | Server Capacity | Server Capacity | Server Capacity |
| All Features | ✔ | ✔ | ✔ | ✔ | ✔ |
| Call Center | ✔ | ✔ | ✔ | ✔ | ✔ |
| Voice Mail | ✔ | ✔ | ✔ | ✔ | ✔ |
| Firewall | ✔ | ✔ | ✔ | ✔ | ✔ |
| Intrusion Detection | ✔ | ✔ | ✔ | ✔ | ✔ |
| Video Conference | ✔ | ✔ | ✔ | ✔ | ✔ |
| CDR | ✔ | ✔ | ✔ | ✔ | ✔ |
| User Portal | ✔ | ✔ | ✔ | ✔ | ✔ |
| Support Audio Codecs | ✔ | ✔ | ✔ | ✔ | ✔ |
| Support Video Codecs | ✔ | ✔ | ✔ | ✔ | ✔ |
| Call Recording | ✔ | ✔ | ✔ | ✔ | ✔ |
| Music On Hold (Stream) | ✖ | ✔ | ✔ | ✔ | ✔ |
| Multiple Emails (Ext) | ✖ | ✔ | ✔ | ✔ | ✔ |
| Cell CDR Events Report | ✖ | ✔ | ✔ | ✔ | ✔ |
| Voicemail MP3 Attach | ✖ | ✔ | ✔ | ✔ | ✔ |
| Multiple Emails (VM) | ✖ | ✔ | ✔ | ✔ | ✔ |
| Phone Books Ext Contacts | ✖ | ✔ | ✔ | ✔ | ✔ |
| Time Conditions TZ | ✖ | ✔ | ✔ | ✔ | ✔ |
| Add-Ons | |||||
| Branding | Basic | Pro | Pro | Pro | Pro |
| Branding Plus | ✖ | ✖ | ✖ | ✔ | ✔ |
| Multi-Tenant | 1 Tenant | 1 Tenant | 1 Tenant | 100 Tenants | 100 Tenants |
| Bulk Extensions | ✔ | ✔ | ✔ | ✔ | ✔ |
| Open VPN | 2 VPN | Unlimited | Unlimited | Unlimited | Unlimited |
| Custom Context | ✔ | ✔ | ✔ | ✔ | ✔ |
| Dynamic Destination | ✔ | ✔ | ✔ | ✔ | ✔ |
| SMS | ✖ | ✔ | ✔ | ✔ | ✔ |
| Geo Firewall | 1 Country | Unlimited | Unlimited | Unlimited | Unlimited |
| High Availability | ✔ | ✔ | ✔ | ✔ | ✔ |
| IVR Stats | 1 IVR | Unlimited | Unlimited | Unlimited | Unlimited |
| Maintenance | Basic | Pro | Pro | Pro | Pro |
| Paging Pro | ✖ | ✔ | ✔ | ✔ | ✔ |
| Phone Books | Basic | Pro | Pro | Pro | Pro |
| Queue Callback | 1 Queue | Unlimited | Unlimited | Unlimited | Unlimited |
| Task Manager | ✔ | ✔ | ✔ | ✔ | ✔ |
| Virtual Faxes | 1 Device | Unlimited | Unlimited | Unlimited | Unlimited |
| API V2 | ✔ | ✔ | ✔ | ✔ | ✔ |
| Dynamic Routing | ✔ | ✔ | ✔ | ✔ | ✔ |
| Asterisk G729 | ✔ | ✔ | ✔ | ✔ | ✔ |
| Provisioning | 20 Devices | Unlimited | Unlimited | Unlimited | Unlimited |
| MS Teams Connector | ✖ | ✖ | ✖ | ✖ | ✔ |
| VitXi | |||||
| VitXi WebRTC | 2 | 50 | 250 | 250 | 250 |
| AI Features | |||||
| AI Agent | ✖ | ✖ | ✔ | ✔ | ✔ |
| Voicemail Transcription | ✖ | ✔ | ✔ | ✔ | ✔ |
| Recording Transcription | ✖ | ✔ | ✔ | ✔ | ✔ |
| Helpdesk AI | ✖ | ✖ | ✔ | ✔ | ✔ |
| Audio from Text | ✖ | ✖ | ✔ | ✔ | ✔ |
| VitalPBX Connect | |||||
| VitalPBX Connect App | 0 | 2 | 2 | 2 | Enabled |
| Sonata Call Center Suite | |||||
| Sonata Switchboard | 15 Extensions | Unlimited | Unlimited | Unlimited | Unlimited |
| Sonata Recording | 8 Extensions | Unlimited | Unlimited | Unlimited | Unlimited |
| Sonata Billing | 8 Extensions | Unlimited | Unlimited | Unlimited | Unlimited |
| Sonata Stats | 8 Agents | 8 Agents | Unlimited | Unlimited | Unlimited |
| Sonata Dialer | 8 Agents | 8 Agents | Unlimited | Unlimited | Unlimited |
| Support Resources | |||||
| Ticket | ✖ | ✔ | ✔ | ✔ | ✔ |
| Online Training | Udemy Course | ||||
| Forum | ✔ | ✔ | ✔ | ✔ | ✔ |
| Wiki Site | ✔ | ✔ | ✔ | ✔ | ✔ |
| YouTube | ✔ | ✔ | ✔ | ✔ | ✔ |
