Professional Support Packages
We can help with everything from implementation assistance to upgrades and production-down emergencies. VitalPBX support experts are a team of dedicated professionals who communicate clearly and focus on rapid problem resolution.
* The support code is valid for 1 year.
Starting at $150.00
Support Hours
9:00 a.m. to 6:00 p.m. CST, Monday through Friday, excluding major US holidays.
Service Levels
Level 1
Critical: Production down emergency, Phones Down, All communication down.
Response Time = Within 4 Business Hours
Level 2
Moderate: Single employee unable to function.
Response Time = Within 8 Business Hours
Level 3
Normal: Basic configuration concerns that impact productivity but do not prohibit communication.
Response Time = Within 3 Business Days
Remote Access
We use Zoom or Anydesk for our primary remote access. If needed, access SSH through port 22 or a similar port.
